01
Getting Around
A few practical transport tips can help you avoid missed stops, unnecessary detours, and payment issues on the way to a shop.
Use an IC card
Suica and PASMO make it easier to use trains, subways and buses without buying a ticket for every journey. They can also be used for payment at many convenience stores, vending machines and participating shops.
Take the exact train shown
Trains on the same line may have different stopping patterns. Before boarding, match the departure time, destination and service type with the information shown in your route app.
Choose your exit before leaving the station
At large stations, different exits can lead to streets several blocks apart. Check the recommended exit before passing through the gate, and follow station signs when GPS is unreliable underground.
Carry a little cash
Cards and other cashless payments are widely accepted, but not everywhere. Keep a modest amount of yen for smaller shops, ticket machines and other situations where cashless payment is unavailable.
02
Communication
English support varies, especially at smaller shops. Showing a product image or keeping requests short can make communication easier.
Show exactly what you are looking for
Show a screenshot with the product, brand, model, size or color you are looking for. Visual details can help staff understand your request even when spoken communication is difficult.
Keep requests short and simple
Use one short question or request at a time. Product names, numbers and simple phrases are easier to translate and confirm than a long spoken explanation.
Tipping is not expected
Tipping is generally not customary in Japanese shops. Pay the amount shown and thank the staff; leaving extra money may cause confusion.
03
Store Manners
A few simple habits help protect merchandise and make the visit comfortable for staff and other customers.
No food or drinks inside
Avoid entering a boutique with open food or drinks. Finish them first, or seal them and place them in your bag before entering.
Do not open packaged items
Do not open boxes, sealed packaging or wrapped merchandise without permission. Ask a staff member if you would like to examine an item more closely.
Ask before trying on
Ask a staff member before trying on clothing, shoes or accessories. Use the fitting area and follow any instructions provided by the store.
Photos: ask first
Some shops do not allow photography, even of products or displays. Ask before taking photos or video, and do not include staff or other customers without their permission.
04
Shopping Practicalities
Confirm important conditions before paying—or before traveling across Tokyo for a specific purchase.
Check payment methods before visiting
Accepted payment methods can differ by store and even by branch. Before making a special trip—especially for an expensive purchase—check the shop’s official website or contact the store to confirm whether your preferred payment method is accepted.
Check return and exchange rules
Return and exchange policies vary by store, and some in-store purchases may not be returnable. Check the policy before paying, especially for sale items, altered garments, special orders and tax-free purchases.
Tax-free purchases
Tax-free shopping is available to eligible visitors at participating stores. Confirm the current requirements and procedure before paying.
Important: For purchases made on or after November 1, 2026, Japan will use a refund-based tax-free system. Shoppers pay the tax-inclusive price at the store. To receive the refund, they must obtain customs confirmation when departing Japan within 90 days of purchase; after that confirmation, the amount equivalent to consumption tax is refunded. Official information ↗
05
Respect Public Spaces
Tokyo’s shops, stations and streets are often compact shared environments. Leave room for the people around you.
Keep entrances and sidewalks clear
Do not stop, wait or sit where you may block a shop entrance, building doorway, station exit or narrow sidewalk. Step aside before checking your phone or waiting for someone.
Keep your voice low
Keep conversations and phone audio at a moderate volume in small shops, shared building areas, residential streets, trains and other public transport. Avoid making voice calls while riding a train.
Take your trash with you
Public trash bins can be difficult to find. Keep wrappers, cups and other small items with you until you reach an appropriate place to dispose of them.